Ordering\Payment
Browse for YOUR question on how to order and pay for Dr.Web e-license online!
Let ordering with us be simple, secure and fast!
Our e-commrece solution provider is Avangate.
What payment methods do you offer?
On the order page you can choose the method of payment for Dr.Web:
- credit\debit cards – American Express, Visa, Visa Electron, MasterCard, MaestroCard, DinersClub and JCB, issued in any currency.
- wire transfer
- PayPal – our clients receive PayPal payments into their own PayPal account or these can be integrated with payments from other sources, such as credit/ debit cards or wire transfers
- Payment details by Fax – order completion using payment details sent by fax is available for buyers who do not wish to pay online using a debit or a credit card nor to make the payment by wire transfer.
The fastest way to receive your Dr.Web e-license is to pay with a credit card.
Page up
What cards do you accept?
Credit/debit cards American Express, Visa, Visa Electron, MasterCard, MaestroCard, DinersClub and JCB, issued in any currency.
Page up
My card was not accepted as payment method, although it is issued under one of the above mentioned international organizations. Why?
Reasons for a rejection can be:
-
Unsufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorise eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which don't allow these kind of transactions;
- Card issuer couldn't be contacted and "stand-in" limits defined by him don't allow eCommerce transactions or limit the maximum value of the transaction - you have to call support from the issuing bank, using phone numbers provided on the back of the card. They are the only one who can give you realistic information about the duration and causes of the incident.
Page up
What is CVV2 or CVC2? CVV2/CVC2 is a three digit security code, on the back of the card.
These digits are in the signature area, where the numbers are written to the left. This code is a supplementary safety element for validating an authentic card during a transaction. All MasterCard cards, debit or credit, have a CVC2 code since January 1st, 1997; all Visa cards have the CVV2 code since January 1st, 2001.
Page up
What is an embossed card?
An embossed card is a card which has the identification elements (cardholder's name, card number and expiry date) in relief. This particularity allows this type of cards to be accepted also at ATMs and EFT/POS, together with imprinting type terminals.
Page up
How do I receive the invoice?
The invoice will be sent by email for every order or by postal service upon your request.
Page up
What will happen after I place my order?
After placing the order you will receive an immediate transaction confirmation along with an e-mail containing all order's information. After your payment is confirmed, you will receive a message with your Dr.Web registration serial number.
Page up
How can I cancel my order?
- To cancel an order which was not paid yet, contact Avangate's Customer Support department at +31 88 0000008 (phone support for the online order process); please provide order's number together with the reasons for the cancellation.
- If you placed an order and already paid it, but now want to cancel it, contact our online sales manager and ask to cancel the order.
IMPORTANT!!! In case of cancellation of already paid order, the commission of Avangate charged for your initial order will be deducted from the sum refunded to you.
Page up
Failed to find an answer to YOUR question? Contact Avangate's support team now!
|
