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In our Dr.Web online store we sell e-licenses only. As e-licenses exist in electronic form, the delivery is made in electronic form, too. By delivery we understand sending you an email message with a serial number. When this message is received by a User, the serial number is registered and a license key file is received, the delivery is considered to be completed.
Our e-commerce solution provider is Avangate.
Immediately after you filled in the order form for the Dr.Web product, you will receive a message confirming your order is accepted. When the order is paid, and the payment confirmation is received by Avangate (the company supporting our online store), an email message with Your registration serial number for the Dr.Web anti-virus will be sent to your e-mail address. This serial number should be registered at our www-site. Immediately upon the registration, your license key file will be sent to your address.
We deliver e-licenses round the clock.
The delivery time depends upon the payment method you have chosen to pay for the Dr.Web e-license. The fastest way to receive the Dr.Web e-license is to pay by a credit card.
If your payment method is
Immediately after you paid for the Dr.Web e-license, a message confirming your order is accepted will be sent to you. Save this message. If the delivery of your order is delayed, or if you want to receive additional information on it, you can track it real time on Avangate website, or call Avangate`s hotline at +31 88 0000008 (phone support for the online order process).
If, in 12 hours after your payment, you did not receive the Dr.Web e-license, check the following:
It makes no difference what your first step is. But let us describe all possible situations.