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Our e-commerce solution provider is Avangate.

  • What payment methods do you offer?
    On the order page you can choose the method of payment for Dr.Web:
    • credit\debit cards – American Express, Visa, Visa Electron, MasterCard, MaestroCard, DinersClub and JCB, issued in any currency.
    • wire transfer
    • PayPal – our clients receive PayPal payments into their own PayPal account or these can be integrated with payments from other sources, such as credit/ debit cards or wire transfers
    • Payment details by Fax – order completion using payment details sent by fax is available for buyers who do not wish to pay online using a debit or a credit card nor to make the payment by wire transfer.

    The fastest way to receive your Dr.Web e-license is to pay with a credit card.

  • What cards do you accept?

    Credit/debit cards American Express, Visa, Visa Electron, MasterCard, MaestroCard, DinersClub and JCB, issued in any currency.

  • My card was not accepted as payment method, although it is issued under one of the above mentioned international organizations. Why?

    Reasons for a rejection can be:

    • Unsufficient funds - it is necessary to charge your account or to extend current credit limit;
    • Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
    • Card issuer doesn't authorise eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which don't allow these kind of transactions;
    • Card issuer couldn't be contacted and "stand-in" limits defined by him don't allow eCommerce transactions or limit the maximum value of the transaction - you have to call support from the issuing bank, using phone numbers provided on the back of the card. They are the only one who can give you realistic information about the duration and causes of the incident.
  • What is CVV2 or CVC2?

    These digits are in the signature area, where the numbers are written to the left. This code is a supplementary safety element for validating an authentic card during a transaction. All MasterCard cards, debit or credit, have a CVC2 code since January 1st, 1997; all Visa cards have the CVV2 code since January 1st, 2001.

  • What is an embossed card?

    An embossed card is a card which has the identification elements (cardholder's name, card number and expiry date) in relief. This particularity allows this type of cards to be accepted also at ATMs and EFT/POS, together with imprinting type terminals.

  • How do I receive the invoice?

    The invoice will be sent by email for every order or by postal service upon your request.