Self-Support
Doctor Web’s partner—the online store Noventiq Ecommerce—processes orders at our eStore https://estore.drweb.com.
Order checkout. Payment. Delivery
Licensing. Serial number. Registration.
Dr.Web serial number
Register a serial number
Unable to register your serial number?
Contact Dr.Web technical support by choosing the option “I am a prospective Dr.Web user”.
Where can I find my Dr.Web serial number?
If the serial number has not yet been registered:
- in the email received from the Dr.Web eStore
- in the License certificate (this can be issued by the license seller)
If the serial number has already been registered:
- in the personal data section of your My Dr.Web Portal (after installing Dr.Web)
- in the program, in the License Manager (also after installing Dr.Web)
- in the License certificate (this can be issued by the license seller)
- in the Dr.Web key file, in the [User] section
Lost your registered serial number?
Recover your serial number
Where can I find out when my registered license expires?
- on My Dr.Web Portal in the Portal’s license information section
- in the License Manager
- in the License certificate
- in the Dr.Web key’s file, in the [Key] section
- You can find out this and much more about your license with the help of the License Wizard
How do I know when my non-registered license expires?
The license period will start as soon as the serial number is registered. Register your serial number!
Other FAQs
Licensing. License certificate
Download the program. Performance of Dr.Web
Request customer support
Request customer support
Please, choose the topic that best fits your question